Welcome to the US Fruit Trees Sales Store FAQ page! We’re delighted to help you with any questions about our premium plants, delivery services, or your gardening journey. Below you’ll find answers to our most commonly asked questions.
About Our Plants
What types of plants do you specialize in?
We specialize in premium quality plants including:
- CRAPE MYRTLES
- Eucalyptus Trees
- Fruit Trees & Plants
- Herb Plants
- Houseplants
- Japanese Maple Trees
How do you ensure plant quality during shipping?
We take great care in preparing your plants for their journey:
- Plant-specific packaging materials
- Careful preparation by our gardening experts
- Reliable shipping partners (DHL, FedEx, or EMS)
- 15-day guarantee for plant health upon arrival
Do you provide care instructions with my plants?
Yes! Each plant comes with specific care instructions. We also have detailed planting guides for Japanese Maples and fruit trees on our website to help your new plants thrive.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping options:
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.Where do you ship from and to which locations?
We ship from our nursery in Mountain View, California to most countries worldwide. Currently, we cannot ship to Asia and some remote areas due to agricultural restrictions.
How should I care for my plants when they arrive?
For best results:
- Water according to the included care instructions (each variety has different needs)
- Allow plants to acclimate for 2-3 days before transplanting
- Check our website for specific planting guides
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placement?
To modify or cancel your order, please contact us immediately at [email protected]. We process orders quickly, so we can only accommodate changes if your order hasn’t entered the preparation stage.
Returns & Guarantees
What is your return policy?
We stand behind every plant we ship. If your plants don’t arrive in healthy condition, you have 15 days after delivery to contact us about returns or replacements. Please email us at [email protected] with your order details and photos of the plants in question.
What if my plant doesn’t thrive after planting?
While we guarantee the health of plants upon arrival, their subsequent growth depends on proper care and local conditions. We’re happy to provide advice – email our gardening experts at [email protected] with details about your plant’s condition and we’ll help troubleshoot.
Contact Information
How can I contact your customer service?
Our passionate support team is always ready to help! You can reach us at:
- Email: [email protected]
- Store Address: 369 Ruth Avenue, Mountain View, US 94043
Happy planting! We’re proud to help gardeners worldwide cultivate beauty and flavor in their outdoor spaces. If you don’t see your question answered here, please don’t hesitate to contact us.