At US Fruit Trees Sales Store, we take pride in delivering healthy, premium plants to gardening enthusiasts worldwide. We understand that sometimes a return or exchange may be necessary, and we’ve designed this policy to make the process as smooth as possible while protecting our living products.

Our Return & Exchange Promise

We stand behind the quality of our plants like a gardener stands behind their favorite tree. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Important Note: Due to the living nature of our products, CRAPE MYRTLES, Eucalyptus Trees, FRUIT TREES & PLANTS, and JAPANESE MAPLE TREES cannot be returned or exchanged unless they arrive damaged or diseased. Please inspect these plants immediately upon arrival and contact us within 48 hours if there are any issues.

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer care team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Photos of the item (especially important for plant returns)
  • Reason for return/exchange
Subject: Return/Exchange Request – Order #[Your Order Number] Dear US Fruit Trees Sales Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) to return/exchange: – [Product Name] – [Quantity] Reason for return/exchange: [Please describe] I have attached photos of the item(s) as requested. Thank you, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Our plant specialists will review your request within 2 business days. For eligible returns, we’ll provide:

  • Return authorization number
  • Shipping instructions (if applicable)
  • Prepaid return label (for our error or damaged items)

Step 3: Ship Your Return (If Required)

For non-plant items or packaging materials:

  • Pack items securely in original packaging when possible
  • Include the return authorization number on the package
  • Ship to: US Fruit Trees Returns, 369 Ruth Avenue, Mountain View, US 94043

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (if applicable):

  • Refunds: Processed within 5 business days to your original payment method
  • Exchanges: Shipped within 3-5 business days via your preferred shipping method

Refund Details

Your refund will include:

  • Full purchase price of returned items
  • Original shipping costs (if return is due to our error)

Please note:

  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • Refunds may take 3-10 business days to appear in your account, depending on your financial institution

Special Considerations for Live Plants

Because we care deeply about plant health:

  • We cannot accept returns of healthy plants that have left our nursery
  • For damaged or diseased plants, we may request photos rather than physical return
  • In some cases, we may issue a refund or replacement without requiring return shipment

Questions?

Our gardening experts are happy to help! Contact us at [email protected] or write to:

US Fruit Trees Sales Store
369 Ruth Avenue
Mountain View, US 94043

Thank you for being part of our growing community of plant lovers. We’re committed to helping your garden thrive!

The US Fruit Trees Sales Store Team